Visions, Values, and Culture

Our Vision, Values, and Culture are clear and guide our relationships with our valued stakeholders – including our clients, our shareholders, and each other.


To be the world’s leading provider of claim services, business process outsourcing, and consulting solutions.  We will inspire our organization to develop world-class technology and innovative solutions to clients; to employ the best and brightest people; and to deliver a strong financial performance.


  • Integrity – Do the right thing, always
  • Quality – What we do, we do well
  • Innovation – Change is constant
  • Communication – Engage and be in the know
  • Leadership – Leaders lead
  • Collaboration – Leverage collective genius
  • Accountability – If it’s to be, it’s up to me
  • Passion – Committed in heart and mind
  • Diversity – As inclusive as our services


Crawford & Company employees are innovative, dedicated, hardworking, and reliable. We are resilient, collaborative, fast-acting, and share a passion to succeed. We hail from more than 70 countries and speak dozens of languages reflecting the global audience we serve. With ongoing investments in technology and a laser focus on implementation, our technologists have improved efficiencies and earned industry recognition and awards for their work. Crawford employs the best and the brightest individuals in the niche markets they serve, specialists who possess unmatched experience in difficult situations when our clients need us most. After all, at the end of the day we are in business to help people.

Crawford’s talented employees pursue a wide range of interests often taking time to give back to their communities in a multitude of unique ways. From serving as directors of non-profit organizations, to initiating fundraising drives, to running marathons, mountain climbing and participating in cross-continent, off-road cycling adventures to raise money for charities, we are visible in our communities and passionate about improving them.