Catastrophe Response

In the aftermath of any catastrophic event, policyholders and claimants expect fast, responsive service. Crawford is uniquely equipped to handle the increases in volume, complexity and the additional stress and strain on the system of carrier infrastructure. In this space, we provide the latest information on how Crawford is responding to recent severe weather events/disasters and other major events.

Major Events

Crawford is the industry's leading independent adjusting resource for insurance claim management in response to natural and man-made disasters. In this section, you will find detailed information on our response to any major event Crawford is currently handling.

Analysis and Resources

During the last 70 years, Crawford has handled all kinds of property and casualty claims, both large and small. In this section, we share our expertise and lessons learned from select severe storms and other major events.


Super Typhoon Haiyan (Local Name Yolanda)
The situation on the ground regarding the devastating damage in Leyte and Samar provinces is becoming a little clearer. Tacloban City in Leyte is not readily accessible for adjusting activity as the emergency relief work is the main focus of the Philippine government and aid agencies. Some safety and security issues remain and communications in the area are challenging.
Weather Update: Vietnam Spared Worst of Haiyan
Crawford & Company’s adjusters in Vietnam have started their response to claims in the region, following the landfall of Typhoon Haiyan on the evening of 10 November. 
Weather Update: Super Typhoon Haiyan
Super Typhoon Haiyan has caused immense destruction in the Philippines and thousands of people have sadly lost their lives. Our thoughts are with all those affected by this tragedy.
Bushfires – Sydney
A state of emergency has been declared in New South Wales as Australian firefighters battle bushfires as conditions look set to deteriorate with high temperatures and strong winds expected to fan the flames in the coming days.  
Typhoon Wipha hits Japan
Typhoon Wipha, the eighth named typhoon of 2013 and the 26th named tropical cyclone, moved in a north eastward direction towards Japan and passed close to Tokyo in the early morning of 16th October 2013, causing about 400 international and domestic flights to be cancelled, thousands of schools to be closed and train services halted.
Market Update: Earthquake ‐ Philippines
A 7.2 magnitude earthquake rocked Bohol Island, Cebu Island and the surrounding Central Visayas Region at about 08.15 a.m. on Tuesday 15 October 2013. Bohol and Cebu are located in Central Philippines and they are about a 1 hour flight from Manila.  
Market Update: Cyclone Phailin ‐ India
As India cleans up the chaos left in the wake of a super cyclone that hit its eastern states earlier this week, Crawford & Company is responding to claims from the local and international market. Crawford has an established team in India with 7 offices including one in Orissa where the cyclone hit.
Market Update: Typhoon Nari (Santi) ‐ Philippines
Parts of Vietnam and China are bracing for the arrival of Typhoon Nari, which has left at least 13 people dead in the Philippines. The typhoon hit the Philippines over the weekend, inundating northern provinces, and was expected to make landfall in central Vietnam on Tuesday this week.
Typhoon Wutip hits Vietnam
Crawford & Company’s Asia Pacific teams are responding to claims after Typhoon Wutip swept across central Vietnam, ravaging central areas from Ha Tinh to Thua Thien Hue, killing at least 5 people and injuring many others.
Market Update: Typhoon Usagi
Typhoon Usagi swept across Hong Kong and Guangdong last night, killing at least 25 people in southern China and injuring many others. More than 400 flights were cancelled and 76 delayed at Hong Kong International Airport.
Market Update: Tropical Storm Trami
A combination of tropical storm Trami (local name “Maring”) and the seasonal monsoon (local name “Habagat”) has brought over 30 inches(750mm) of rain to parts of Luzon Island, Philippines since Sunday 18 August 2013. Metro Manila and its surrounding provinces of Cavite, Laguna, Rizal, Bulacan, Pampanga, Zambales and Bataan all experienced heavy flooding.
Market Update: Typhoon Trami ‐ Taiwan
Taiwan Island has been battered by tropical storm (Trami No.201312) with typhoon‐force winds, rainfall and waves up to 11m high between Wednesday 21 to Thursday 22 August. The storm drifted across the island and on 22 August merged into the South China Sea as a tropical depression.
Market Update: Typhoon Utor
Scores of flights were cancelled last week as Typhoon Utor skirted Hong Kong, closing schools, offices and the city's stock exchange for the day.
Market Update: Typhoon Soulik Taiwan
Typhoon “Soulik” struck Taiwan between Friday 12 July and Saturday 13 July,resulting in flash flooding,mudslides and power outages throughout the island in particular northern areas of Taiwan.
Market Update: Uttarakhand Floods
With an estimated 13,000 businesses affected by the Himalayan deluge on 17 June, Crawford & Company’s Delhi and Chandigarh offices have received major and medium size claims in Uttarakhand and Himachal Pradesh.
Market Update: Tropical Cyclone Oswald
Tropical Cyclone Oswald has caused extensive damage and Crawford has mobilised its experienced adjusters to provide help to people and businesses badly affected by flooding.
Tropical Cyclone Oswald Update
The full scale of the flood crisis arising from ex Tropical Cyclone Oswald is beginning to emerge as water begins to recede. Thousands of homes have been inundated with water, 5000kms of road have been damaged, valuable farmland has been destroyed and the death toll from the floods has tragically risen to six people.
Market Update: Tropical Cyclone Oswald
A low pressure system associated with former Tropical Cyclone Oswald produced heavy rain last weekend. Bundaberg, in Northern New South Wales, has suffered extensive flooding and is largely inaccessible.
Market Update: Tropical Cyclone Oswald
At 1am on 22 January 2013, Tropical Cyclone Oswald made landfall in the south-western Cape York Peninsula in Queensland, between the remote aboriginal communities of Pormpuraaw and Kowanyama.
Market Update: Flooding in Jakarta
The arrival of the Asian monsoon has caused intense rainfall over the last several days in Jakarta and upstream Bogor, West Java. This rainfall is not as heavy as that experienced in 2007. However, the impact is predicted to be similar.
Market Update: Tasmania Bushfires
Bushfires continue to burn in parts of Tasmania but recent change in weather conditions has enabled the Fire Service to bring the majority of fires under control to the extent that there is no longer a threat to property. To date over 130 homes have been totally destroyed from Forcett to the Tasman Peninsula.
Market Update: Tasmania Bushfires
More than 100 buildings have been destroyed by fires, which continue to burn out of control in several areas of Tasmania. No deaths have been confirmed as a result of the bushfires but more than 7,000 hectares have been destroyed in the area of Bicheno.