Catastrophe Response

In the aftermath of any catastrophic event, policyholders and claimants expect fast, responsive service. Crawford is uniquely equipped to handle the increases in volume, complexity and the additional stress and strain on the system of carrier infrastructure. In this space, we provide the latest information on how Crawford is responding to recent severe weather events/disasters and other major events.

Major Events

Crawford is the industry's leading independent adjusting resource for insurance claim management in response to natural and man-made disasters. In this section, you will find detailed information on our response to any major event Crawford is currently handling.

Analysis and Resources

During the last 70 years, Crawford has handled all kinds of property and casualty claims, both large and small. In this section, we share our expertise and lessons learned from select severe storms and other major events.


Market Update: Typhoon "Nock-Ten"
The typhoon made landfall in Catanduanes at 6:30 p.m. on Sunday 25 December 2016. After hitting land in Catanduanes, the storm crossed Albay, Camarines Sur, Camarines Norte, Southern Quezon, Laguna, Batangas and Cavite on Monday 26 December. The storm band had an estimated 500 kilometer diameter.
Market Update: New Zealand Earthquake
Crawford & Company® has set up a quartet of claim hubs in CAT locations in central New Zealand as it responds to multiple claims from Monday’s 7.8 earthquake.  Crawford® is using these as hub sites from which adjusters are being deployed to the regions affected.
Market Update: New Zealand Earthquake
A 7.5‐magnitude earthquake hit near Hanmer Springs on the South Island of New Zealand at 12:02 am. The earthquake struck 95km from Christchurch which is still recovering from the 2011 earthquake that killed 185 people and destroyed many buildings.
Market Update: Typhoon Haima
This category 5 storm first made landfall in Peñablanca, Cagayan Province on the east coast of Northern Luzon late Wednesday 19 October 2016.  The highest storm signal was raised by PAGASA (Philippine Weather Bureau) in the Northern Provinces of Cagayan, Isabela, Kalinga, Apayao, Northern Abra and Ilocos Norte.  The largest cities in or near the path of this typhoon include Tuguegarao, Ilagan, Vigan and Laoag.  The inner ring of the typhoon had a reported 800 km diameter, so damage to property and infrastructure will be widespread.
Market Update: Hurricane Matthew
After tearing through the Caribbean, Hurricane Matthew has moved up the coast of the southeastern U.S., leaving a trail of coastal destruction, wind damage, and flooding.
Market Update: Hurricane Matthew
A team of Crawford Global Technical Services® adjusters is in Miami, awaiting their first opportunity to travel to affected areas including the Bahamas, after Hurricane Matthew made a ‘direct hit’ into the island on Thursday
Market Update: Crawford & Company® on Standby for Immediate Response as Tropical Storm Matthew Threatens Caribbean
Tropical Storm Matthew is now heading for the central Caribbean Sea and is forecast to strengthen into a hurricane later today or tonight, posing a threat to parts of the Caribbean basin and possibly parts of the U.S. later next week. Starting southeast of Puerto Rico and moving northwest, TS Matthew is producing heavy rain and strong winds. Tropical storm warnings have been issued for parts of the Lesser Antilles. Tropical storm watches have been issued for Aruba, Bonaire, and Curaçao, meaning storm conditions are possible in this area, in this case within the next 36-48 hours. TS Matthew could then threaten Hispañola, Jamaica or parts of eastern Cuba as soon as early next week, likely as a hurricane. As weather forecasters monitor the progress of Matthew, they are watching for impacts in the Caribbean Sea, Gulf of Mexico, Bahamas and U.S. East Coast.
Market Update: Magnitude 6.8 Earthquake, Myanmar
Crawford & Company Asia Pacific has readied its teams in Bangkok for mobilisation following the 6.8 earthquake which struck the Mandalay region of Myanmar on Wednesday 24 August.
Market Update: Typhoon Nepartak hits Taiwan & South Eastern China Taiwan
Typhoon Nepartak has the distinction of being the first large typhoon in the northwest Pacific and the first to affect Taiwan and south eastern China in 2016. Classified as a Category 5 severe tropical storm, Nepartak made landfall in Taidong County of east Taiwan on 8 July 2016.
Market Update: Japan Earthquake
Crawford’s Asia teams are primed to respond following the magnitude 7.3 earthquake which struck the Kumamoto region of Kyushu, the southernmost main island of Japan, during the early hours of Saturday morning, 16 April. Early indications are of considerable potential disruption to economic activity on top of the tragic loss of life (41 people were confirmed dead by 12:00 BST 18 April), with manufacturing output severely damaged in key industries such as car‐making and electronics. The island is also a busy tourist destination.
Earthquake topples buildings in southern Japan
At least nine people have died and more than 1,000 are injured after a powerful earthquake hit southern Japan, toppling buildings and cutting power supplies.  Officials say more people could be trapped under collapsed buildings.
Market Update: Magnitude 6.4 Earthquake, Taiwan
A powerful earthquake struck southern Taiwan early on Saturday, 6 February 2016. The epicentre was at 22.93° N latitude, 120.54° E longitude, near. The tremor measured 6.4 on the Richter scale, and the focal depth was about 16.7 km.