Featured Articles

Key Technology Disruptions in Claims Management
Claims Management – September 22, 2014
Investment in technology is a must for advancement, but it also has the potential to massively change or even destroy.

“As data drives companies, there must be commensurate investment in the technology to manage that data. A sound investment in good technology has a high multiplier effect; for every dollar invested, the return is more dollars either saved and/or generated. But technology also has the potential to massively change or even destroy entire industries. It can cause widespread disruption.

According to the Oxford English Dictionary, the definition of disruption is “disturbance or problems that interrupt an event, activity, or process.” In discussions with colleagues, clients, and peers, it has become clear that our industry is undergoing significant technology-led disruption and that companies must innovate and deliver new solutions to remain up to date and relevant through that disruption…”
The Necessary and Growing Use of Data
Claims Management – June 9, 2014
In the use of large data sets, it's time to move beyond a focus only on analysis and consider the power of the process.

“While a company may be primarily a claims management firm, in reality, it is a data management firm that handles claims. As with virtually every company today, data—and its analysis—is at the heart of everything you do, whether it’s being captured, validated, mined, translated, analyzed, shared, used for projections, or stored. The statement, “You’re only as good as your data,” becomes more valid every year as data sets become larger and algorithms evolve and are tweaked continually to deliver ever more refined and useful results.

According to ISACA, a nonprofit association of more than 95,000 information technology professionals worldwide…”
The Elements of Powerful Strategic Planning
Claims Management – March 12, 2014
"If a company is lacking direction and reacting to market changes—economic, competitive, or technological—a strategic plan provides a sense of cohesion and concentration. The plan can bring unruly and out-of-sync functions and departments into alignment and help to focus on sharing actions to achieve a unified goal.

There are many precise procedural models of how to develop and execute a strategic plan, and they often are detailed—or, depending on your perspective, excruciatingly detailed—at what could be described as highly granular levels of specificity.

Following are some brief comments on the elements of strategic planning. These points are not comprehensive or complex…”