Affinity Claims Services

Affinity Claims Services

Crawford Affinity connects every piece of the claims processing chain, with an extensive and wide-ranging knowledge of the affinity market, differentiating us from our competitors. Our differentiation comes from dedicated operational units, bespoke technology applying to the sector, our global platform, and, most of all, our people.

Crawford understands that servicing affinity products must reflect the expectations of both underwriters and sponsoring entities such as financial institutions, card products, associations, employee benefits and other groups.

Our technology allows Crawford to offer best in class service to the customer, through online claims submission/document upload and our proprietary claims management system.

From lost luggage to death and disability claims, we provide a consumer-centered approach that handles claims in a streamlined and efficient manner, adding to your product promise by ensuring your customers are truly taken care of.

Services Include

Crawford Affinity's suite of integrated solutions includes:

  • Accidental death/dismemberment
  • Trip interruption/cancellation
  • Loss damage waiver (LDW)
  • Collision damage waiver (CDW)
  • Disability
  • Hotel and motel burglary
  • Bag delay/lost luggage
  • Travel accident insurance
  • ID theft
  • Emergency services
  • Mortgage payment insurance
  • Extended warranty
  • Hospital accident
  • Buyer protection
  • Pet insurance
  • Limited/temporary medical assistance


  • High-caliber, dedicated affinity management team leveraging the strength of Crawford’s global footprint and organizational infrastructure
  • Strategically placed hubs where you need us most, including the United States, Canada, Latin America, United Kingdom, continental Europe and Asia Pacific
  • Well trained and motivated affinity claims technicians
  • Technology that allows Crawford to offer best in class service to customers
  • Customized, systematic workflow process, utilizing our proprietary claims management system designed specifically for handling sensitive documents
  • Robust management information reporting and analytics capabilities providing visibility on performance


Gary Gardner

Senior Vice President, Global Client & Business Development – Canada

Pablo Bull
Manager, Crawford Affinity – Latin America  
56 2 471 7000

Niels de Kock
Client Services Director, Global Markets – Europe
32 473 88 15 31

Ian Sutcliffe 
Managing Director, Broadspire UK 
T: +44 (0) 7740 977300

Mike Campbell-Pitt
Managing Director – Hong Kong
852 2101 0921