Accident Benefits Services

Accident Benefits Services

Our expert integrated Accident Benefits Team understands the needs of claimants and insurers, and provides prompt and fair service that complies with government regulations.

Services Include

  • More than 95 AB adjusters in Ontario trained in the Statutory Accident Benefits Schedule and government regulations.
  • Specialized Alternate Dispute Resolution Team, comprised of senior staff.
  • Dedicated AB employee help desk.
  • 24/7/365 claims intake by fax, phone or email via our bilingual CLAIMSALERT® call centre.
  • Crawford CMS Claims Management System™ (part of the Crawford iQ Claims Manager™ platform).


• Expert Integrated Accident Benefit Management Team that combines the expertise, experience and knowledge of our adjusters, occupational therapists, kinesiologists and nurses to provide you with a smart solution for claim handling needs and requirements.
• Expert handling of both medical and regulatory issues
• Diligent and focused team provides reduced shelf life and reduced indemnity costs while providing the utmost quality and customer service to our clients.
• Effective management of small and large run-off projects.
• Trained specialists who understand the needs of both claimants and insurers.
• Prompt and fair service that complies with government regulations and protects indemnity dollars.
• Assistance with inventory management and staffing challenges which allows insurer to focus on current business issues.
• Experience and training necessary to provide an effective solution to Dispute Resolution needs.
• Prompt intake, recording and routing of assignments according to your instructions.
• Access to state-of-the-art technology which provides fast, secure, accurate and up-to-date claims information.


For more information on Crawford's Accident Benefits Services, please contact:

Brent Hackett
Vice President, Operations, Ontario Region