Domestic Property

Domestic Property

Crawford Domestic Property Services efficiently adjusts claims and provides great customer service. Our domestic property claims employees are selected for their product knowledge, commitment to efficient service and ability to display empathy with claimants and their claims - an attribute vital to our success in this segment of the market. As Delegated Authorities become prevalent, time management and decision making skills are also of utmost importance.

Services Include

  • Home claims
  • Fire
  • Burglary
  • Storm
  • Burst pipes
  • Impact
  • Landlord claims
  • Loss of Rent
  • Rent Default
  • Malicious Damage
  • Defined Events
  • Rural

Benefits

With a significant geographical spread of offices in metropolitan and rural areas, our domestic property claims teams have the following key areas of expertise, which add value to any type of claim:

  • Viability of repair or replacement of property
  • Landlord and tenant issues
  • Dealing with fraudulent enquiries
  • Salvaging of household contents and personnel effects
  • Fault tracing and interpretation of policy wordings
  • Building related issues with on-site building surveyors

Expertise

Expertise and practical experience are invaluable. Many domestic staff members have more than 10 years in the insurance industry - a unique advantage for our clients and claimants. We recognize staff members who have practical experience and encourage the development of expertise in our flexible workforce by:

  • Providing training in specific customer requirements and key performance indicators.
  • Offering ongoing internal training program keeps staff abreast of changing industry trends, technical matters and suppliers' requirements and delivery.
  • Encouraging completion of relevant insurance qualifications and giving full support to adjusting staff pursuing external professional qualifications.

Contacts

For more information, please contact your local Crawford office.